Access to the resources of The HotLine Research Library is reserved for Research Members only. In addition to the published Reports of The SaaS & Support Project, Research Members may also download specific Briefings, articles, templates and other materials as they become available throughout the year. Members also have access to a private forum where they may ask questions and join in the discussion of various topics with other members and Mikael Blaisdell.
Research Library Resources
(Membership & login required) Current resources include:
- Briefing: The Process of SaaS Support
- Selecting Remote Support Technology (Includes Vendor List)
- The First Report of The SaaS & Support Project (TSSPR2009)
The SaaS & Support Project Report downloads